At Adassa's Outlet, we strive to provide our customers with the best shopping experience possible. We understand that sometimes a return may be necessary, and we have a straightforward return policy to ensure your satisfaction.

30-Day Return Window

We offer a 30-day return policy, starting from the day you receive your item. This means you have 30 days to request a return if you are not completely satisfied with your purchase.

Eligibility Criteria

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition as when you received it.
• The item must be unworn or unused.
• The item must have all original tags attached.
• The item must be in its original packaging.
• You must provide the receipt or proof of purchase.

If your item meets these criteria, you can proceed with the return process.

Return Process

To initiate a return, please contact us at info@adassasoutlet.com. We will guide you through the return process and provide you with a return shipping label.

Please note that we do not accept returns for items that were sent back to us without prior authorization.

Damages, Defects, and Wrong Items

If you receive a defective, damaged, or incorrect item, please inspect it upon receipt and contact us immediately. We will evaluate the issue and make it right by providing a replacement or refund.

Non-Returnable Items

There are certain items that cannot be returned for hygiene or safety reasons. These include perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, and gases. If you have any concerns about the return eligibility of your specific item, please reach out to us for clarification.

Exchanges

If you wish to exchange an item, the fastest way is to return the item you have and make a separate purchase for the new item. This ensures that you get the desired product without any delay.

Refunds

Once we receive and inspect your return, we will notify you about the approval of your refund. If approved, the refund will be processed to your original payment method. Please note that it may take some time for the refund to be reflected in your account, as processing times vary depending on your bank or credit card company.

We value your satisfaction and are committed to resolving any issues that may arise. If you have any further questions or concerns about our return policy, please don't hesitate to contact us.